ICT Coordinator

Job Description

Who We Are

SOS Children’s Villages Jordan is a national non-profit organization established in 1983 to provide alternative care for children and young people who have lost parental care or are at risk of losing it.

What distinguishes our care model is the provision of holistic care that addresses the needs of children and young people across areas including care, accommodation, education, skills development, protection, social integration, health, livelihoods, and social and emotional well-being.

The Association is guided by the United Nations Guidelines for the Alternative Care of Children and the Convention on the Rights of the Child. Its efforts are also aligned with the United Nations Sustainable Development Goals and the 2030 Agenda for Sustainable Development.

Working location: National Coordination Office- NCO        
Direct supervisor: National ICT Manager

Project Background

SOS Children's Villages Jordan operates a National Coordination Office (NCO) in Amman together with three SOS Children's Villages and associated programmes and projects across the country. The ICT function supports the daily operations of all locations and ensures that the National Association applies the ICT standards, policies and strategy of SOS Children's Villages and the MENA Region.

Mission of the position

The National ICT Coordinator is a full-time position dedicated to supporting ICT activities in the National Office in Amman and in all SOS programmes in the three Villages and projects. Reporting to the National ICT Manager, the Coordinator supports the implementation of the National ICT plan, provides day-to-day technical and helpdesk support to users, maintains ICT systems and networks, and contributes to ICT planning, budgeting, monitoring and reporting in line with SOS CV ICT standards, policies and guidelines.

Key Performance Areas and Responsibilities:

1. ICT operations, support and infrastructure

1. Supports the physical installation and maintenance of computers, servers, peripherals and network equipment.
2. Monitors and manages ICT systems and networks in the defined locations (NCO, Villages and projects).
3. Provides helpdesk and user support services to co-workers in the defined locations.
4. Documents ICT configurations and changes in the defined locations.
5. Supports the organisation and monitoring of service level agreements (SLAs) with providers where necessary.
6. Monitors and ensures the availability of ICT services (internet connection, email, etc.).
7. Ensures compliance with SOS CV ICT standards.
8. Enforces and adheres to the local ICT policies on email, network and internet usage.
1. Creates, modifies and deactivates user accounts, email and Microsoft 365 licences for co-workers in all locations, and applies the access rights approved by the ICT Manager.
10. Performs and verifies regular data backups, keeps antivirus/endpoint protection and operating system updates current on all devices, and reports security incidents to the ICT Manager.
11. Maintains an up-to-date inventory of hardware, software licences and network equipment across the NCO, Villages and projects, including labelling, allocation and disposal records.
50. Supports the configuration and troubleshooting of LAN/Wi-Fi, firewalls, internet links and CCTV/IP devices, and follows up with service providers on connectivity faults.

2. Strategic planning, target setting and budgeting

1. Contributes to the development and implementation of the National ICT plan and the annual ICT plan, in coordination with the ICT Manager.
2. Supports the implementation of ICT strategies, standards, goals and guidelines in Jordan, in coordination with the ICT Manager.
3. Gives input to planning sessions with national management on ICT targets, directions and main activities.
4. Supports the ICT budgeting process for the National Association and follows up on its execution after approval, in coordination with the ICT Manager.
5. Supports the National ICT Manager in providing expertise and advice to the National Director in line with the organisation's Vision, Mission, Values and approved strategies, budgets and plans.
6. On request, participates in the elaboration of ICT standards, guidelines and quality assurance systems.

3. Monitoring, evaluation and reporting

1. Follows up on progress towards agreed ICT targets and reports deviations to the National ICT Manager, proposing counter-measures.
2. Monitors and evaluates the implementation of ICT policies; ensures tools and systems in place correspond to the organisation's official policies, standards and guidelines.
3. Organises and monitors technical support for national projects on request.
4. Supports the regular reporting requested by the National ICT Manager and the ICT Director of the MENA Region, including input to the NA health check.
5. Supports knowledge sharing and capacity building of co-workers in the ICT field.

4. Other tasks

1. Performs other ICT-related tasks assigned by the National ICT Manager, the National Director or the ICT Director of the MENA Region.

Child Safeguarding (CS):

Responsible for promoting safeguarding standards, identifying risks, implementing mitigation measures, conducting awareness activities, and reporting concerns according to organizational procedures.

Position Requirements

• Bachelor's degree in Computer Science, Information Technology, Computer Engineering or a related field.
• 1–3 years of experience in ICT support, systems/network administration or a similar role; experience in an NGO environment is an advantage.
• Good knowledge of Windows environments, Microsoft 365, networking (LAN/WAN, Wi-Fi), hardware, printers and peripherals.
• Basic knowledge of servers, backup, cybersecurity practices and ICT asset management.
• Ability to document configurations, follow procedures and prepare clear reports.
• Good communication and user-support skills; service-oriented attitude.
• Fluency in Arabic and good command of English (written and spoken).
• Willingness to travel to the Villages and projects across Jordan.

Commitment to SOS Children's Villages' values and Child Safeguarding Policy.

How to Apply

• If you are interested in this position and believe you have the qualifications and experience required, we invite you to apply through our official website.
• SOS Children’s Villages Jordan is firmly committed to child safeguarding and maintains a zero-tolerance policy towards sexual harassment, exploitation, and abuse in all forms, whether in the workplace or in the communities where the organization operates.
• The recruitment and selection process is based on technical competence and alignment with organizational values. Comprehensive background checks, including a criminal record clearance certificate and reference checks, will be conducted for the selected candidate.
• SOS Children’s Villages Jordan is an equal opportunity employer. Recruitment decisions are made without regard to race, color, religion, sex, national origin, age, disability, or marital status.